Introduction
Your privacy and the security of your personal information is of our utmost concern. We take great care to ensure we hold essential personal details that are protected. This privacy notice lays out the details of what personal information you provide when you order items from the Allotment website, why these details are needed and what happens to them.
Please read this privacy policy along with our terms and conditions and disclaimer carefully and if you have any questions or concerns please contact us.
The Data Controller and Data Protection officer who controls your personal information is Mrs K Thompson who can be contacted at info@shopallotment.co.uk if you have any concerns or questions.
We collect only the information required to effectively, efficiently and successfully receive and fulfil your order for the items you wish to buy through the Website. We will retain the name you provide along with your email, shipping and billing addresses and your telephone number, along with what items you have ordered and when. This information is used to ensure your order is successfully fulfilled and to help us respond quickly to any order or delivery queries you may have. We will use this information for internal sales performance reporting purposes, and in order to occasionally send you information on upcoming and newly available items that is more likely to be relevant and of interest to you, if you have provided us with the necessary permission.
Please note that payment and financial information is NOT received, known or held by Allotment. Payment is made through a 3rd party service and the details are not accessible to anyone involved in administering and running the website.
Under the requirements of GDPR and applicable United Kingdom legislation you will be giving your consent for the collection, use and retention of the information detailed in this privacy policy by accepting the Terms and Conditions of purchasing from Allotment.
Your personal information is important and will be looked after with consideration for your privacy. It will only be used for the use of Allotment for the purpose explained in this Privacy Notice and it WILL NOT be shared with any 3rd party without your consent.
All personal information is held on UK or US-based Servers secured with a domain validated SSL certificate. Any access or use of the information only takes place from within the UK by the Data Controller or approved staff.
Access to the information is protected by two-factor authentication security, managed by the Website manager under the authority of the Data Controller.
The database containing the personal information is held in a server hosted by a 3rd party under an agreement that includes, protection, backup and recovery service level agreements.
We will retain your personal data for a period not exceeding 24 months after your last purchase from Allotment. This allows us to update you on new items available that are new versions of items ordered or considered to be complementary.
Under information governance legislation you have the right at any time to request details of the personal information we hold, and request that we amend it or permanently delete it. You can also withdraw your consent for the use of your personal data.
To do this please contact the Data Controller at info@shopallotment.co.uk with your request. They will respond within 5 working days, and your request will be actioned as soon as reasonably possible, but no later than 10 working days from the date of the request.
For more detail on your full rights please go to the Information Commissioner’s Office website, which also includes details on how to contact them if you have any concerns or a complaint that we have not addressed to your satisfaction.
The Allotment website uses basic cookies in order to provide a better experience for your customers and to enable the website to function properly. This allows you to store products in the shopping cart while you continue to shop, keeping you logged in etc.
